Skills

• Support:
  Helpdesk: escalation and documentation on ticketing systems (Jira and ServiceNow), customer service support (email, phone, and in person). Reimaged laptops and desktops, deployed workstations through intune in a workplace environment.
• Hardware:
  Troubleshooting HP and cannon printers; general computer builds and repairs; hardware installations and swaps. RAID Arrays, RAM and CPU replacement. Ability to troubleshoot and narrow down problems regarding hardware.
• Programming Langages
  HTML, CSS, Tailwind JavaScript, React, Python, SQL, PHP, and NodeJs
• Tools:
  Git, MySQL, Oracle Database, AWS, API's Active Directory, VMware, ServiceNow, Miscrosoft Suite, and Wireshark, Windows, Linux Ubuntu, iOS
• Soft Skills:
  Communication, Teamwork and conflict resolution, Problem Solving, Empathy, Patience, Curiosity, Adaptability, Accountability, Time managment.

Experience

• Provided customer service to 30 customers a day. Talked to customers who needed technical support for their computers and active directory accounts.
• Alerted management team when a technical outage in the credit union occurred to ensure that the issue gets patched as efficiently as possible.
• Worked with colleagues in the event of a technical outage to minimize the call queue and effectively troubleshoot for a solution.

Education

• Earned an Bachelor's Degree from George Mason University in Information Technology with a concentration in database architecture and programming with over 120 credits.
• Worked on multiple software development projects in for learning purposes such as Event Bookie and Brows by Dino website

Projects

This is the cloud resume that you are reading right now. I have created this page with the intention of anyone being able to see my credentials as long as they have internet access. I decided to keep it simple with using the technologies above. I have a passion for cloud technology and wanted to utilize it in my first project to learn more about it. I used AWS technology such as S3, Cloudfront, Route 53, Lambda, Cloud Formation and API Gateway, and Dynamo DB to create this page with a counter for each person who visits my site. I also use Infrastructure as code (YAML) to create a blueprint for this page to automatically deploy me resources to the cloud. this page is updated anytime i push my code to github after passing some linting for my front end and backend by utilizing github actions I created this as my first page and i wanted to see if it would land me a job.

This is the 2nd project that i have created, This is a word per minute game that i created to test out my skills with JavaScript. I thought that it would be fun to build since i was still new to development and wanted to try messing around more with the POST method using an API. This project uses the AWS platform similarly to my Cloud resume. I used S3, Cloudfront, Route 53, API Gateway, and Dynamodb. I also used a third party API to get the words to populate the words that appear on the screen. I made this project with the intention of learning and getting ready for my projects that i was getting ready to work on next.

This is a cloud site that i made in college with some classmates for a class project. it was a cloud development class and it is the project that i had the most fun with due to collaboration, using newer technologies and the constant grind to meet deadlines. It was my idea to host the site using AWS and we used some new technologies. Some of these technologies include AWS Amplify, Dynamodb, etc. I decided to use React since we were thinking of the longevity of this project if we wanted to expand our project and reuse components. we also used tailwind to keep the blinders on us so that our themes stayed within a scope, allowing us to stick to a theme. I was responsible for the infrastructure and frontend portion of this project. and used a few different react libraries to help with the styling and convinience for the user.

This is another site that I was working on and made in college with the help of a team. I created this site as if i were gathering requirements for a real business. Brows by Dino is a beauty and cosmetic business where you can book appointments and get in contact with the business owner. We also created a backend inventory system for her to keep track of supplies for her business. the project was made using vanilla HTML, CSS and JavaScript for our frontend. For the appointment scheduling we utilized the square API to offshore payment through them. Our backend uses nodeJS for our inventory system. my role was primarily working with the square API and creating the backend systems for our team. all of our code was hosted on 2 seperate ec2 instances. We worked on this project within the span of 14 weeks and gave a presentation of our final project.